Return Authorization Number Request

Please fill out the contact form to the right.

A service number will be sent to your email. Please use this number when referencing your request.

EXISTING SERVICE REQUESTS
If you have questions regarding an EXISTING SERVICE REQUEST, please click here or call the number below.

HEATED SAMPLE LINES
For service and repairs please contact Clayborn Labs at 530-587-4700.

ECOM America, Ltd.
1628 Oakbrook Drive
Gainesville, GA 30507
Toll Free: 877-326-6411 (877-ECOM-411)
Tel: 770.532.3280
Fax: 770.532.3620
ecom.info@ecomusa.com

Steve Frachiseur
Service Manager

tel: 770-532-3280 X227
Steve.Frachiseur@ecomusa.com

PACKING INSTRUCTIONS

To ensure damage-free delivery, please ship your analyzer to us in a double-walled box and completely surround the unit with at least two inches of firm packing material such as bubble wrap or packing peanuts. Also fill the void inside the case with bubble wrap or crumpled newspaper to absorb any shock incurred during shipping and to protect the printer, water trap assembly and other movable parts.

West Coast Customers (CA, WA, OR, NV, AZ) Click Here

	Reason for sending unit in:
	Please be as detailed as possible! Some problems encountered in the field may be difficult to duplicate. Any specifics you provide here will aid our service technicians in repairing your analyzer.
	Model*	A value is required.
	Serial #*	A value is required.
	Company*	A value is required.
	First Name*	A value is required.
	Last Name*	A value is required.
	Phone*	A value is required.
	Fax*	A value is required.
	Email*	A value is required.Invalid format.
		Ship To:
	Address*	A value is required.
	Address 2
	City*	A value is required.
	State/Province*	Please select an item.
	Zip / Postal Code*	A value is required.
	Country

		Billing Address (if different from 'Ship To' address)
	Address
	Address 2
	City
	State/Province
	Zip/Postal Code
	Country
		A value is required.
	Expedited service is available for a $250 fee. You will get an estimate within 72 hours after ECOM receives the analyzer. To add expedited service to this RA, please call 1-877-326-6411 after you have pressed Submit and received your RA number.


	*required