Service

ECOM USA is renowned for its unparralleled service and customer satisfaction.

A service number will be sent to your email. Please use this number when referencing your request.


EXISTING SERVICE REQUESTS
If you have questions regarding an EXISTING SERVICE REQUEST, please click here or call the number below.

 

 

MAIN SERVICE CENTER
ECOM America, Ltd.
1628 Oakbrook Drive
Gainesville, GA 30507
Toll Free:  877-326-6411 (877-ECOM-411)
Tel:  770.532.3280
Fax:  770.532.3620
ecom.info@ecomusa.com

 


WEST COAST SERVICE CENTER

Support Product Services
31883 Corydon St. Unit 160
Lake Elsinore, CA 92530
Tel: (951) 245-5800
Fax: (951) 245-5788
www.supportproductservices.com

 

 

CANADIAN SERVICE CENTER

Power Ignition and Controls
8403 51st Ave,
Edmonton, Alberta
T6E – 5L9
Phone # 780 – 436-9047
Fax# 780 – 436 – 5136
ECOM Service Contacts: Darren Hogan, Lana Walton


 

RA# REQUEST

Click here to request a Return Authorization Number. Please note that all returns require a RA#.

RA# REQUEST

MANUAL REQUEST

Click here to request a Product Manual for your ECOM unit.
REQUEST A MANUAL

TROUBLESHOOTING

Before calling support we suggest you view our troubleshooting list for common issues / questions.
Frequently Asked Questions