Warranty Policy and Service Information

For the ECOM CL, CN, AC, A-PLUS, EN, EN2, J2K, J2KN & J2KN-IND the standard service and calibration fee is $399.00.

Service & Calibration Fee includes:

1. Complete diagnostic evaluation of the analyzer, which includes "as found" condition of the sensors, batteries, pumps, water trap, printer, sample line, probe, and thermocouples.
2. Complete cleaning of analyzer (case, panel and internal cleaning of pumps, bypass valves, tubing, & water trap).
3. Filter Replacement kit (Water Trap filters / Inline filters / NOx Beads).
4. Calibration gases used to service the analyzer.
5. Labor, (Additional labor may be charged for replacement of non warranty parts and/or service time over 2 hours)
6. Certificate of Calibration, upon completion of repair.

Additional labor fees may be charged for repair or replacement of:
Circuit Boards (Main PCB, Display Boards, Displays, etc.), Power Transformers, Printer assemblies, Batteries, Pumps, Sensors, Sample Lines & Probes.

ECOM Service Department will provide a Repair Estimate upon completion of the diagnostic evaluation. Prior to actual repair of the analyzer, customer must authorize the charges and provide requested information, (i.e., PO#, Shipping & Billing Addresses, etc.) to ECOM Service Department.

Explanation of Service Department Fees
Service Fee – See description above $399 / hour.
Evaluation Fee – Upon completion of the Diagnostic Evaluation, a Repair Estimate will be prepared for customer approval. Should the repair be declined, a fee of $209 will be charged. This fee will be waived if the customer proceeds with repair.
Gas Fee – A fee of $119 will be charged for calibration gas used on warranty repairs.
Labor Fee – Additional labor, as described above will be charged at $129 / hour.