Maintenance and Repair

Request a Return Materials Authorization Number

Click here to request an RMA #.

A service number will be sent to your email. Please use this number when referencing your request.


If you have questions regarding an EXISTING SERVICE REQUEST, please click here or call the number below.


For service and repairs please contact Clayborn Labs at 530-587-4700.

NOTE: We have expanded our maintenance service to include most non-ECOM manufactured emissions analyzers.

ECOM America, Ltd.
Service Manager 
1628 Oakbrook Drive
Gainesville, GA 30507
Toll Free:  877-326-6411 (877-ECOM-411)
Tel:  770.532.3280
Fax:  770.532.3620


To ensure damage-free delivery, please ship your analyzer to us in a double-walled box and completely surround the unit with at least two inches of firm packing material such as bubble wrap or packing peanuts. Also fill the void inside the case with bubble wrap or crumpled newspaper to absorb any shock incurred during shipping and to protect the printer, water trap assembly and other movable parts.